My Real World Example of Travel Agent Benefits

(22 Reviews)
100% Recommended

Keith Staats

Noblesville, IN
Iceland Travel Agent Specialist

I am honored to represent Iceland as a travel agent professional. Iceland is one of the world’s most awe-inspiring destinations—a land of fire and ice, where nature’s raw beauty takes center stage. With its dramatic volcanic landscapes, cascading ...

When my wife and I took our first trip outside the United States to Iceland, I wanted it to be perfect—it was her ultimate bucket-list destination. But planning such a major trip felt overwhelming. That’s where our travel agent came in, and looking back, I can’t imagine doing it without him. 


Our agent crafted an itinerary that balanced comfort with adventure, pushing us just beyond our usual travel style. One of the biggest surprises? A three-hour, self-driven road trip deep into the Icelandic countryside. He arranged an excursion for us to walk on a glacier near a volcano—an experience we were both excited for. But just as we were about to leave, we got the dreaded news: the excursion was canceled due to ice conditions. 


With only one day left in our trip, one of the activities we had looked forward to the most was suddenly gone. I called our agent, hoping for a miracle. Within minutes, he was back on the phone with a new plan.“How do you feel about driving a Side by Side?” he asked. “I can get you both glacier and volcano—plus a little more—for the same price.”


We agreed, and what an experience it was. Imagine tearing across volcanic ash plains, splashing through glacial rivers, and winding through rugged landscapes, all leading up to the base of a massive glacier. It was breathtaking. 


At first, I worried—was this too much? Would my wife enjoy it? When we stopped at our first checkpoint and took off our helmets, I saw tears in her eyes. My heart sank. Had I completely missed the mark? I walked over to her, ready to apologize. 


Then she burst out laughing. “This is the most fun we’ve had yet!” she said. Turns out, every time we plowed through the freezing glacial rivers, she had laughed so hard she started crying. 


This is the magic of a great travel agent. We don’t just book trips—we support them. We turn roadblocks into opportunities and missed plans into unforgettable memories. If our agent hadn’t been there, we would have never had one of our favorite trip experiences to date. 


Oh, and along the way, we even got to hang out with a baby Arctic fox. Now that is a story we’ll never forget.

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Iceland
Black Sand Beach Vik, Iceland
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